Cancellation & Complaints

Note of the Right to Cancel

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete and return this part of the form only if you wish to cancel the contract

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 01367 244146 or Write to us at 11 London street, Faringdon, SN7 7AE (please request proof of receipt if posting, i.e check and send) or Email us info@oxyplumb.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

Worcester-Bosch-Boiler-Faringdon
We consider ourselves fortunate to have initially found Leigh when we had our CH boiler fail on us; a quick response, straight forward good advice, followed by timely, high quality and honestly priced workmanship. Since then we have had a number of projects of varying size/complexity completed by Leigh and his team, and will use him again in the future. A likeable, helpful professional who knows his subject, doesn't bullsh*t, holds himself to high standards and won't rip you off. Definitely recommend.

Pete Norton

We are Gas Safe registered

Oxyplumb takes gas safety seriously. All of our engineers are on the Gas Safe Register and will have their official identity card when you ask to see it. Gas Safe Register is the official gas safety organisation in Great Britain. It replaced CORGI on 1st April 2009. Gas Safe Register is responsible for the registration and regulation of gas engineers. Membership is mandatory for any company or engineer working with gas appliances.

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